The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Gilbert & Lewis. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Gilbert & Lewis or any third party, except as expressly granted herein.
Gilbert & Lewis respects your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology
- Shipping & Delivery
At this time, Gilbert & Lewis ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. At this moment Gilbert & Lewis does not ship international. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- Sales Tax
Gilbert & Lewis charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Return Policy
Gilbert & Lewis Returns & Exchanges
Items purchased from Gilbert & Lewis online sales are eligible for a full refund or exchange, if received within 14 days of purchase.
Items must be unworn, unwashed, undamaged, unused, and with all original tags attached. For exchanges or credit, we will accept items received up to 15 days after purchase. For international customers, if you encounter delays with your purchase clearing customs in a timely manner, you may contact customer service to obtain approval for a late return.
Refunds: Refunds will be credited back to the customer within 15 days of G&L receiving the return.
Keeping Your Items in Returnable Condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items returned must be unworn, unwashed, undamaged, unused, and with all original tags attached. Here are some additional tips:
Damaged Items: If you receive an item that is damaged, please contact our customer service immediately.
How to Send Back Your Return or Exchange
Please indicate on your invoice whether you are exchanging or returning the item. For exchanges, please indicate the desired model/size. We also recommend placing your exchange on hold with customer service so it does not sell out while we await your package. Just call us or shoot us an email with your order number and the item/size you would like on hold.
Address exchanges & returns to: 201 West 21st street 14b New York, NY 10011